Internet Protocol (IP) telephony, or Voice over Internet Protocol (VoIP), refers to the technology used for transmitting voice communications over a network using an open standards-based IP. While this technology has been around for a number of years, it is only recently that it has become accessible and cost-effective for small and medium sized businesses.
With IP, organisations are now able to use a single network infrastructure for the transmission of data, voice and video traffic. There are a number of critical success factors to implementing VoIP technology, namely:
You will need to prepare your current infrastructure, choose a solution that best fits your organisation and plan staff and end-user training in advance.
Itex, with its unrivalled experience in data networking, backed up by the most resilient network infrastructure, can help your organisation implement a fully integrated communications network. Whether you are purchasing your first telephone system, are looking for cheaper calls, employ mobile or remote workers, or are setting up a helpdesk, Itex can provide robust IP telephony solutions designed to grow as your business grows.
It is widely predicted that, in five years, most businesses will have replaced their existing technology (a technology that has not changed in over 60 years) with VoIP telephony.
Please contact us for further information on Voice over IP.